Frequently Asked Questions

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify or cancel an order that you have already placed.

However, returning your purchase is easy. For additional information, please email us at contact@startncontinue.com

All items in the sale category, One-Of-A-Kind Crystals and Large Crystals are final sale and cannot be returned.

Discount codes and promotions cannot be combined or stacked upon one another; only one can be used per order.

Discount codes and promotions are not valid on subscription items.

Credit Cards: We accept American Express, Mastercard, Visa & Discover.

PayPal: Use any payment method on the growing list of ways to fund a PayPal account. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.

Orders may be subject to payment verification.

For the protection of our customers, we want to ensure that every order we ship out is authorized by the cardholder.

If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.

For all domestic orders within the continental United States:

Orders less than $75 ~ $8.95 Ground Shipping

Order above $75 ~ FREE Ground SHIPPING

Please allow a processing time of 2 to 3 business days from the time of placing your order for your order to ship (this is only for processing, pulling and packing your order; this does not include transit time).

With larger crystals, it may take a little longer to pack and ship your order; we want to ensure your crystal arrives safe and sound! During shopping peak periods, processing time may take longer. 

Start & Continue doesn't ship Saturdays, Sundays or on national holidays. Orders ship within 2 to 3 business days of placing your order. Occasionally, orders will take longer depending on stock availability. We will notify you if this is the case with your order.

Normally, transit times are typically 2 to 7 business days within the continental US.

- Orders shipping via Ground may take 7 to 14 business days to be delivered.

- Orders shipping via expedited methods arrive in about 1-5 business days (depending on the method selected). 

- Business days do not include weekends and/or holidays.

Once the package has been picked up and transferred to the shipping provider, Start & Continue is no longer responsible for other delays that may occur.

As soon as your order is shipped, you will receive a confirmation email with tracking details.

We recommend following your tracking closely to stay informed regarding the whereabouts of your order.

If you are on a deadline or a strict timeline, we highly recommend looking into expedited shipping options, as even if you live locally, there are significant delays with ground shipping.

When you receive your shipping notification email, you may see that the tracking information says the label has been created and the carrier is "awaiting item." Your order has been handed over to the carrier but it can take a while for them to update the tracking. Please allow 10-14 business days, and let us know if there's no further movement within that time frame. 

If you have any other questions about your order, please email contact@startncontinue.com with these delays in mind. 

We want you to be 100% satisfied with your crystal energy! We offer returns for our bracelets, necklaces and crystals (unless specified in Stone Details on the product page or purchased during a sale/promotion) within 14 days of the date your package was delivered. The merchandise must be shipped back to us within that 14-day window. 

Shipping charges are not refundable. All earrings, bath and body products, candles and clearing tools (sage sticks, incense cones and sticks and resins) are final sale and not eligible for return. Orders of $200+ will incur a 10% restocking fee. 

All Sale Items and items marked 'final sale' cannot be returned or exchanged. 

Due to the limited inventory and rarity of many of the crystals, select crystals will be final sale (it will be specified at the bottom of the description on the product page).

If there is a problem with your item, please reach out to us and we’ll do our best to correct it in a timely manner. Happy customers make for happy crystals!

Request an RMA by emailing us at contact@startncontinue.com and provide us with your order Confirmation Number (for orders placed online) and which item(s) you wish to return. The merchandise does not have to be physically received back at the Start & Continue headquarters within two weeks, but it does have to be in the possession of the shipper (along with the valid RMA).

We recommended that you send the merchandise back in a padded envelope and that you insure the package. If the merchandise is lost or stolen in the mail, it is not the responsibility of Energy Muse Jewelry to replace it.

Please return to:
Start & Continue HQ
1870 Bay Drive,
Miami Beach, FL, 33141

Shipping charges on expedited orders are not refundable.

Please email a photo of your piece to contact@startncontinue.com within that time period. Then, we will send you an entirely new piece. Please note that it may take 7-10 business days for your replacement piece to ship out.

If you receive an item that is damaged or defective, please contact customer service immediately. All damages must be reported to our customer service team within 14 days of receiving your product.  

Once we receive your return, and it has been processed, we will refund your original method of purchase. Please note, returns do take us 3-10 business days to process upon reaching our facility to process - they are logged into our system every Thursday.

Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

We started our business nearly two decades ago because we wanted to share the joy, peace, and healing we’d discovered through our experiences with crystals. Those who know how powerful crystal energy is, understand why it is vital to respect where it comes from.

Taking crystals from the Earth in an unethical way affects the energy of the stone. That’s why we have always worked so hard to establish relationships with family-owned mines and other sources who are mindful when mining.

We want to be assured that our crystals are of the highest quality, and that they were obtained in a loving way. The reason we spend so much time hand selecting our crystals from our trusted vendors, is that we want each crystal to be vibrating at its highest frequency when it arrives to its new home.

While buying crystals in mass quantities from certain sources may result in a lower cost, we prioritize the authenticity, energetic integrity and ethical sourcing of our crystals above all else.

At the end of the day, we buy from someone we trust, and we want you to do the same. So whether you’re looking through your local crystal shop, or shopping online, make sure that the stones you’re looking to handle and place in your home are coming from a source you trust.

When we put positive effort into respecting the Earth, that energy circles back our way.

Our website is in real time. All available sizes and crystals are displayed online. If your crystal is not showing up, it is unfortunately out of stock.

Choosing a crystal can be overwhelming. There are so many options! How do you know which one you need at this moment? Healing with crystals is a very individualized experience. You may really connect with a particular crystal, while someone else may gravitate towards a different crystal—even if you’re using the crystal for the same intention. 

Finding the right stone is like any practice of wellness. It requires patience while you quiet the mind and realign the mind/body balance. Hold the stone in your hand and quietly think of your intention. Notice if you feel sensations such as hot or cold, pulsations, or calmness and tranquility. These are all signs that this particular rock is perfect for your healing needs.

First you want to cleanse your crystals. Then you want to set your intention for your crystal or jewelry. Once you’ve done both of those things, you can explore the different ways to use crystals.

Once you've picked out your crystal or jewelry, it's important that you cleanse it to clear the energy of the many hands that touched it before you.

We recommend running a new crystal under clean water and then placing it outside under the sun or moon for a few hours.

Next, light some sage or frankincense resin on charcoal and infuse the crystal or jewelry in the sacred smoke.

Lastly, to clear any lingering or stagnant energy in the crystal, place it in a room with high-vibrational music playing like mantras.

We find this simple four-step process of water, sun or moon energy, sacred smoke, and music cleanses the crystals on a multi-vibrational level.

Intentions help us invite a specific energy and goal into our life. Sometimes daily intentions are designed to contribute to a larger, longer-term goal, such as an intention of meditating daily to have better health. Other times intentions are mindsets purely for that specific day or moment, like expressing gratitude for a person or situation.

Setting intentions allows you to connect with the energy of your crystal or jewelry to help bring your goals or mental shifts to life.

Using healing crystals is simple. There is no right or wrong ways to use them.
Here are a few of our favorite ways to use them:

- Hold them in your hands and try meditating with crystals.
- Create a crystal grid.
- Design a sacred space for meditation.
- Carry crystals in your pocket or purse.
- Lay crystals on your bodyBring crystals with you to yoga class.
- Use crystals as home décor to add positive energy

Crystals work to amplify the energy you are putting out into the universe. In order for the crystal to work, you have to work. Set your intention each morning and connect with its energy. Cleanse your crystal often and put out the energy you wish to receive. Then be patient.

The crystals will bring you what you need exactly when you need it. Be open to receiving in a way that is different than you expected. For example, to bring in wealth, you may set the intention of working hard and earning a promotion, however the universe may guide you to a new venture. Keep an open mind and notice what signs the universe is sending your way to guide you.

Also keep in mind that healing and "the work" isn’t always unicorns and rainbows. You may have experience a lot of emotions or be confronted with things you don’t wish to face, which are energetic blocks. By connecting with your crystal to keep you calm, centered and knowing during this time and allowing these things to be addressed, you’ll be able move forward.

Once you are able to break through these blocks, you’ll experience a clear message on how to achieve your intention.

While the energetic healing properties of your crystal will remain the same regardless of shape, size, color, or texture, each experience you have with these crystals may differ.

Before you combine different crystals, start by using one at a time. Set your intention for your first crystal and use it for 10 days. Notice how its energy affects your day, your mind, and your spirit.

Chakras are energy wheels along your spine. There are seven main chakras, known as the root, sacral, solar plexus, heart, throat, third eye and crown chakras. They are tied to physical and emotional problems in the body.

Analyzing what is happening with your chakras is a powerful way to tune into your mind, body and spirit. Review the Chakra Stones Chart to see which stones you need and how to practice chakra healing with crystals.

Creating a sacred space is just about dedicating a specific area to the rejuvenation of your spirit. For some people, that may mean creating a sacred altar, while for others it might just be a meditation pillow in a peaceful area of your home, or a spot outside that feels tranquil to you.

Over time, when you go to the same place to do prayers, meditate, or do whatever healing work that speaks to you, there’s an energy that builds up. It triggers your mind to feel soothed the moment you enter that space because it subconsciously recognizes it as a space of relief.

Whatever relics, crystals or sacred objects you place in this space will hold that energy for you. It doesn’t have to be ornate.